Questions, answered
Accounts, the team, payments and data: short answers, the way Qruuk actually works.
Accounts and plans
What does the Free plan include?
One program, 200 scans and 50 new cards a month, and a schedule with booking and check-in. At its limits new stamps and cards pause; there's never a bill.
How do I change or cancel my plan?
Settings → Plan. Plans are monthly and you can cancel any time; a paid plan runs to the end of the month you paid for.
Can I take my data out, or delete my account?
Yes. Settings → Your data: download everything in your account, or delete it. Deleting is immediate.
Do my clients need an app?
No. They open their card with their phone's camera: no app, no password.
Your team
How many people can use my account?
1 / 5 / 15 seats (Free / Core / Pro), you included. An open invitation holds a seat until it's accepted or runs out.
What can your staff see and do?
The schedule and rosters, checking people in, and the Counter. Not money, not settings, not clients' contact details.
Does Qruuk work out what coaches earned?
Yes. Each class has a coach, and the monthly report shows every coach's classes, visits and what they earned. Turn on "Pay coaches a share" (say 50 %) and it shows each coach's share too. You pay your coaches; Qruuk doesn't pay anyone.
How do I remove someone?
Settings → Team. They lose access within seconds; the check-ins they did stay on the rosters.
Payments
How do clients pay?
By card on their phone, through Stripe, or at your counter (cash, card terminal), recorded in Qruuk. Card payments on the client's phone are being switched on; until then, record cash or bank payments at the counter in one tap.
Where does the money go?
Straight to your own Stripe account. You are the seller; Qruuk never holds or pays out your money. Stripe pays you out to your bank on the schedule set in your Stripe account.
What does it cost?
Your plan's monthly price, and on online sales Qruuk's fee of 1.5 %, taken from each sale automatically. Stripe charges its own card fees to your Stripe account. Cash and card-terminal sales recorded at the counter have no Qruuk fee.
Who handles refunds and disputes?
You do, in your Stripe account. A refund comes out of your Stripe balance and the refunded pass stops working. If a refund is because of a mistake on Qruuk's side, we return our fee too.
Who issues invoices and handles VAT?
You do, for your sales: the price, description and VAT are between you and your client. Qruuk invoices you only for your Qruuk plan and usage.
Your clients' data
Who owns my clients' data?
You do. You are the controller and Qruuk the processor (Privacy Policy §1, Terms §3).
Where is it stored?
In the EU, on Google Cloud in Finland.
Can a client ask to be deleted?
Yes. Find them in your client list and export or erase their data in one tap.
Connections
What does Qruuk connect to?
Tills (Loyverse, Erply), Zapier, Make and n8n, webhooks and an API, and your AI assistant (Claude, ChatGPT and others).
Didn't find your answer? hello@qruuk.com